Refund policy

The 60-night promise

Use your first dewfable. set (the Bounce Duo, Dew Trio or The Full Fable) for up to 60 nights after it arrives. If it isn't for you, email support@dewfable.com with your order number within those 60 nights. We'll refund that first set, even if the bottles are opened, and you don't need to send anything back.

The promise covers one set per customer. It doesn't cover shipping costs, single bottles or later Dew Club boxes.

Unopened items

Changed your mind about something else, like a Dew Club box? Email us within 30 days of delivery with your order number, and we'll refund any unopened item in full.

Dew Club

You can skip, change or cancel your Club box any time before the next one is charged, online in your account or by email. Cancelling stops future charges. A box that's already been charged still ships. The full rules are on the Dew Club terms page.

Damaged, wrong or lost orders

If your order comes damaged or wrong, or your tracking hasn't moved for 10 days, email us your order number. Add a photo if something is damaged, and we'll send a new one or refund you.

If a product bothers your skin

Stop using it and email us. Please try every new step on your inner arm before you put it on your face, like the label says.

How refunds work

We send the money back to the card or account you paid with. It usually shows up within 5 to 10 business days after we approve it, depending on your bank.